Joseph Espiritu

PC Technician II | Systems Engineer

• Perform routine tasks to maintain and support the integrity and configuration of the operating system environment, network infrastructure, and various computer systems and their peripherals to include, mobile devices, network equipment, and multi-function printers.

• Install, configure, and troubleshoot a variety of Windows operating systems as well as simple user account maintenance in  RedHat Linux.

• Perform system backup, system recovery, and file maintenance for Symantec Veritas NetBackups.

• Monitor and maintain software licensing and maintenance agreements through Microsoft Volume Licensing and Microsoft Key Management Service (KMS) server.

• Plan and implement upgrades, patches, and installations of new applications and/or equipment deployment and create and maintain a disaster recovery, security and back-up and restore plan and policy prior to implementation.

• Conduct evaluation and provide a review of new hardware and software technology acquisitions to optimize performance,  network efficiency, and/or utilization.

• Assist with the daily administration of a network equipment, physical and virtual server infrastructure, and workstation environment inter-connectivity and run diagnostic test to ensure systems are functioning efficiently as needed.

• Maintain computer equipment, hardware, and software updates to meet organizational needs and compliance to Security Technical Implementation Guidelines (STIG). 

• Schedule, install, configure, package, test, and/or deploy software installations and upgrades through manual or automated methods such as PowerShell, command module, and visual basic scripts or by utilizing Group Policy and Windows Server Update Services (WSUS) Update Publisher software distribution.

• Responsible for tracking the computer equipment, parts inventory, and maintenance of documentation using an open source asset management software called Snipe-IT.

• Assist in the installation and maintenance of network communications (LAN, WLAN, and WAN), which include laying network cable, switch port to network drop termination, switch configuration, WiFi connectivity, network fault isolation, and documenting configuration changes.
• Configure, troubleshoot, and maintain various network devices and services which comprise of connection software(s), Virtual Private Network (VPN) connection interfaces,  and conferencing technologies e.g. Skype, Defense Collaboration Services (DCS), Masergy VOIP phones, Cisco VPN, Juniper Network Connect VPN, Rukus Wireless ZoneDirector, Adobe Connect, and various mobile phone app configurations.

• Install and configure workstations deployments, while updating configurations to manage Microsoft Deployment Toolkit system tasks, driver packages, and software install groups.

• Perform new user system setup, train new users in the proper use of hardware and software, provide technical assistance, and solve computer related problems ensuring progress is documented in Bugzilla ticketing system.

• Provide users with preventive maintenance and configuration recommendations to improve system or application usability, performance, and customer satisfaction.

• Evaluate user needs, define technical problems, and work with cross-functional engineering or development staff to resolve computer technical issues.

• Provide problem analysis and develop solutions for complex Windows related problems beyond the scope of 1st and 2nd tier system analysts, sometimes functioning as a liaison with external customer's IT staff to provide a solution.

• Assist in design, development, implementation, and analysis of technical products and systems, then contribute in the formulation of procedures and best practices for users and/or teammates.

• Develop, prepare and/or maintain documentation pertaining to business processes, systems operation, product configuration, and other technical processes and publish on team's wiki page, and create new documentation or update existing documentation to reflect changes in a product or process.

• Perform continuous analysis of production jobs, backup processes, system monitors and server availability and provide solutions working with all groups impacted.

• Analyze, implement, and solve technical problems with various middle-ware technologies and find solutions or propose alternatives to fulfill company's requirements.

• Document, assist, coach, or train knowledge of routine configuration, maintenance tasks, troubleshooting issues, and inter-connectivity of systems, routers, switches, and firewall to less experienced team members.