Joseph Espiritu
milestones and acheivements
APRIL 2018 - pRESENT
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Managed the upgrade of Hilton Torrey Pines and Embassy La Jolla public wi-fi infrastructure greatly improving bandwidth for guest.
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Initiated HotSoS ticket system for hotel improving response times for actionable items.
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Saved the Hilton Torrey Pines over $2K in monthly recurring fees by renegotiating contract terms.
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Assisted with standing up new hotels like the Waldorf Astoria in Monarch Beach and LXR Hotel Del Coronado
oct 2014 - nov 2017
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Implemented initial secure host baseline of Windows 10 Enterprise image build in compliance with Security Technical Implementation Guide (STIG) policies then established an automated deployment solution using Microsoft Deployment Toolkit (MDT), creating its separate software installation sets and driver installation groups, and simplified uniform configuration through Active Directory (AD) Group Policy Organizational Units.
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Deployed company-wide Wireless 802.1x with Radius authentication implementation that secured and simplified employee connections to the wireless network by using their network credentials instead of a common shared password.
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Increased Windows System Update Services (WSUS) server hard drive capacity via a hardware installation of raid a 10 array and migrated its guest operating system from a VMware ESXi host to a QEMU/KVM guest. Restructured the WSUS configuration hierarchies to include Test groups and configured features to provided cross departmental visibility allowing the Information Assurance team to view WSUS status and create reports.
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Implemented the upgrade of domain infrastructure from a File Replication System (FRS) replication to a Distributed File System (DFS); an effort that included implementing a Windows Domain AD Forrest functional level upgrade, migrating network file shares from heterogeneous server systems, and demoting the retired domain controllers.
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Led the upgrade transition of newly purchased network Minolta BizTalk multi-function printer upgrade, and maintained and configured the Windows Print Server and GPO settings.
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Coordinated the upgrade of the McAfee e-Policy Orchestrator (ePO) to version 5.3.2 and redesigned the hierarchy and policy sets for the McAfee Host Based Security System (HBSS), and implemented automated management tasks.
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Proponent of documenting processes and procedures:
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Streamlined the documentation of the support team’s separation procedures, that clarified additional steps needed to adjust each system database record that held account information.
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Created BIOS configuration checklists that configured UEFI based builds to ensure proper utilization of BitLocker, Credential Guard, and Device Guard.
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Streamlined capability of organizational users with ability to use Outlook contacts to identify address book recipient phone numbers by updating on-boarding procedures steps.
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Jan 2006 - jan 2014
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Provided training, installation, support, and processed over 2000 Salesforce case tickets for 2013 and aided in the completion of $5M Progressive Insurance project rollout that deployed software to over 5000 body shops nationwide, while generating and extra $21,000 in sales leads by identifying additional product needs; while maintaining a 9.9% customer overall satisfaction for FY2013 in Go2Assist customer survey report and obtained a team award for most calls taken using inContact software.
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Assisted in the inventory, disassemble, and then redeployment over 1000 computers systems during company’s building move from our Carrol Canyon location, two days ahead of schedule, ensuring all employees were able to come to work on Monday with minimal interruption.
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Examined solution and designed organizations first (WSUS) Windows System Update Server, created pilot accounts, and organization units to mitigate risks prior to deployment campus wide.
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Researched VB basic scripting methods to help develop an automated solution for software set up to individualize each field personnel’s Salesforce driven deployment request of Toughbook laptops; which increased the accuracy of configuration by 100% and increased efficiency by 300%.
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Innovated existing Symantec Ghost system deployment from boot CD’s to a pxe boot network GhostCast image deployment increasing the efficiency by a reduced touch time of 30 minutes to less than 5 minutes, and is still currently used to date.
Jun 2005 - jan 2006
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Maintained a green level rating for timely support and issues responded within service level agreement time frames.
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Completed yearly inventory ahead of schedule with 100% accountability of all assets.
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Recognized for acheiving a no dropped call in Q4 in the two man Help Desk.
Jan 2001 - jan 2005
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Conducted semi-annual training to non-IT staff in best practices as first tier support to their organization.
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Standardized and automated computer operating systems configuration and deployment using automated answer files and slipstreamed service packs for unattended installation of Windows XP workstation deployment.
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Completed ahead of schedule base $15M network infrastructure cutover of network infrastructure to a hybrid- mesh, fiber backbone topology, assisting on the upgrade of Cisco routers and switches IOS configurations, set up of media converters, and configuration of dhcp superscopes on DHCP server.
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Europe Wing commander recognized our team with the “Outstanding Unit Award” for exemplary computer operational support when base increased its staffing from 200 to 2000 new users. We provided timely services for Active Directory and Outlook account creation, computer deployment and troubleshooting, creation of unsecured and secured networks, deployment of class and training environments, inventory of equipment of network systems and classified equipment, and network maintenance and update patches via HP OpenView and SMS 2003.
Feedback and recognition
"Very knowledgeable about processes and procedures. Able to generate and complete projects and high level of work. Independent.
Always ensures the job gets done, including staying late to finish necessary work. Ensures user experience is at the highest level."
Alex Varnau, Manager, Internal Technology, CliniComp Int'l. Inc., - 2016 Annual Performance Review
"I'm impressed with his troubleshooting skills and outside-the-box thinking.","Taking Ownership of tasks.","Capable of working on projects on his own. Self-starter.", "Actively attempts systems and processes to perfection.", "Go-Getter. Motivated to learn and work as a team.", "Willing to take time to explain things and make sure there's cross-sharing of information.", "Often dedicated to completing tasks, stays late, ensures users get what they need done.", "Joe does a great job responding to all my PC requests in a timely manner.", "I'm impressed with Joe's attitude, he is always a positive can do worker.", "I'm impressed with his constant search to improve infrastructure or process."
Anonymous 1-line 360 Feedback excerpt from department peers obtained by new IT department leader, Mark Laurent, Q1 2017
“He works well in a team environment and has demonstrated his willingness to go above and beyond what is asked of him to reach common goals."
MSgt Keith Nuanes - USAF, 147th CBCS ANGS, San Diego, Sr Network Engineer - Mitchell Employee, Peer Review
“Under my management Joe consistently contributes to the success of the department with a positive can do attitude and a commitment to delivering excellent customer service... ...No matter what the situation or request, Joe has consistently approached each challenge with the attitude that anything is possible."
Tim Schuh - Director, I.S. Hardware and P.C. Support - Mitchell Employee, Peer Review
“Very Friendly. Stayed late and helped complete all the tasks I needed. Resolved/answered many questions."
Mike Fitzpatrick - Central Collision Center, Illinois - Mitchell External Customer, Go2Assist Feedback
“Joe was a tremendous help! Very knowledgeable and thorough in his explanations!"
Peter Devey - Indian Auto Collision, Katonah, NY - Mitchell External Customer, Go2Assist Feedback
"I just wanted to add that a had a great experience with the customer service that Jose Espiritu provided during the Mitchell Process Installation He was able to explain with details and answer all my questions. We are looking forward to work with Mitchell."
Oscar Reyes - Palma's Custom Auto Work, Santa Ana, CA - Mitchell External Customer, Go2Assist Feedback
"Joe Espiritu is a go-to-guy! You have a great tech on your team. Keep up the good work Joe! Thanks for all your hard work. It was a pleasure to work with Joe. He is very knowledgeable, patient and not afraid to get the job done right, regardless of how much time it takes. Thanks again!"
Chris - Penske IT Technician, Southern California Region - Mitchell External Customer, Go2Assist Feedback
"Your prompt and honorable service in the RAF Fairford Honor Guard amidst the combat operations and preparations for Operation Iraqi Freedom, you gave your time and energy to solemnly lay to rest one of our military retirees. Your service and selflessness exemplify the characteristics required in the United States Air Force."
Lt. Colonel Max Rothman - Commander, Unites States Air Force, 424th Squadron - Certificate of Appreciation
"...This outstanding volunteer assisted in our busiest time of the year, the Christmas Season workload. The Post Office received mail and dispatched 12 tons of mail. Most importantly this individual gave of himself so that others would enjoy the fruits of their labor. Additionally, your efforts helped foster Team 424 teamwork and community relations and reflect a positive image of the Unites States Air Force. Your contribution to the RAF Fairford Post Office will be remembered... I'm grateful for your dedicated service to our community and the United States Air Postal Service. Keep up the great work!
Staff Sergeant Kevin Dozier - Post Master, Unites States Air Force - Letter of Appreciation
"During Comm's recent move from building 1202 into 1221 you exemplified the Air Forces core values of integrity first, service before self, and excellence in everything you do! Your determination, focus, and teamwork ensured the success of this labor intensive endeavor. As a direct result of your efforts the project completed in one weekend, minimizing the effect on the community and successful mission accomplishment. The dedication to duty, professionalism as well as the esprit-de-corps demonstrated during this task was refreshing. Clear vision of future requirements and the willingness of Air Force professionals like yourself has postured the Communications element for continued success and your actions are an example for everyone to emulate. Thank you for a job welll done!
Lt. Colonel Max Rothman - Commander Unites States Air Force 424th Squadron - Certificate of Appreciation